At Arencia Skincare, customer satisfaction is important to us.
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos or video of the product and packaging.
To be eligible for a return or replacement:
- The product must be unused and in its original packaging.
- The product seal must not be opened or damaged.
- Proof of purchase may be required.
Returns or refunds are generally not accepted for products that have been opened, used, or changed after delivery, unless the item is defective or incorrect.
Once your return request is approved and the product is received and inspected, a replacement or refund will be processed accordingly.
Shipping charges may be non-refundable unless the issue is caused by an incorrect or damaged item sent by us.
For return or refund assistance, please contact Arencia Skincare through our official contact channels.