Refund policy

At Arencia Skincare, customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos or video of the product and packaging.

To be eligible for a return or replacement:

• The product must be unused and in its original packaging.
• The product seal must not be opened or damaged.
• Proof of purchase may be required.

Returns or refunds are generally not accepted for products that have been opened or used, unless the item is defective or incorrect.

Once a return request is approved and the product is received and inspected, a replacement or refund will be processed accordingly.

Shipping charges may be non-refundable unless the issue is caused by an incorrect or damaged item sent by us.

For return or refund assistance, please contact Arencia Skincare through our official support channels